The fast-running sneaker e-commerce
Courir needed a new e-commerce platform to offer their customers a shopping experience just as cool, efficient and comfortable as a good pair of sneakers. We redesigned all the brand's touchpoints, including the tools used by the sales team in physical stores, to provide a streamlined, hip and seamless user experience.
Courir wanted to give customers the experience they wish for and expect when shopping for trainers. This means staying one step ahead of user experience and market best practices. We also had to align all touchpoints so that users experienced the Courir brand in a streamlined, coherent way – from physical stores to notifications.
Emakina’s solution allows Courir to get closer to customers both online and offline. As the product catalogue is so vast, it’s impossible for the stores to keep stock of all possible combinations of design, size and colour. Customers often end up disappointed. Emakina developed a tool for salespeople to quickly order shoes and have them delivered via a simple tablet.
Thanks to the digital tool, retailers can also access each person’s profile and preferences, in order to give a personalised service.
Loyal customers love being recognised as more than a number. Data collected online now enriches the relationship between the salesperson and customer. They enjoy the same personalised experience no matter how they come into contact with Courir.
True to agile methodologies, Emakina kicked off the collaboration with a series of design sprints. These allowed us to align all the stakeholders, identify and delve into issues and user needs, imagine solutions together and select the most relevant options.
The Courir solution needed to run as freely as the customers wearing its trainers. It is built to adapt and cope with sudden traffic peaks during sales and new arrivals seasons. New features are constant in e-commerce, be it AI-enhanced presentation of products or voice-activated interaction. The platform can easily implement advanced user experiences.
Online turnover increased5xin 3 years
30%of digital sales through mobile points of sale
E-com website in3countries